Ford Recall 19V-401: Equipment

Affected: 2014, 2017 Ford E-350, 2005–2006, 2009–2010, 2014, 2016 Ford E-450, 2015, 2017 Ford F-450 and 1 more. Filed with NHTSA on May 29, 2019, covering about 22 vehicles.

The problem

VCI Emergency Vehicle Specialists (VCI) is recalling certain 2017-2018 Ford F-550, 2014 E-350 and E-450, 2015 F-250 and F-450, 2016 E-450, 2017 E-350, F-450 and E-450, 2018 F-350, 2010 E-450, 2005-2006 E-450, 2009 E-450 and Chevrolet C4500-based Type I and Type III ambulances equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The monitors may unexpectedly revert back to the factory default settings which may cause the camera image to be reversed.

The risk

The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.

The fix

VCI Emergency Vehicle Specialists will work with ASA to notify the owners, and remedy the displays, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics at 1-800-384-4400.

Recall details

NHTSA campaign19V-401 (19V401000)
ManufacturerGeneral Motors, LLC
ComponentEquipment
Report dateMay 29, 2019
Owners notifiedMay 9, 2019
Vehicles affected22
Initiated byManufacturer

Vehicles covered

Plus 1 other model/year combinations not covered on this site.

Owner complaints about the equipment & accessories

Frequently asked questions

Is the recall 19V-401 repair free?

Yes. Ford dealers will fix the problem at no cost: VCI Emergency Vehicle Specialists will work with ASA to notify the owners, and remedy the displays, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics at 1-800-384-4400.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 22 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.