The problem
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
The risk
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
The fix
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
Recall details
| NHTSA campaign | 18V-800 (18V800000) |
|---|---|
| Manufacturer number | R39917 |
| Manufacturer | Volvo Car USA, LLC |
| Component | Electrical system › Software |
| Report date | November 13, 2018 |
| Owners notified | December 26, 2018 |
| Vehicles affected | 17,548 |
| Initiated by | Manufacturer |
Vehicles covered
- 2017 Volvo S90
- 2018 Volvo S90
- 2019 Volvo S90
- 2017 Volvo V60
- 2018 Volvo V60
- 2019 Volvo V60
- 2017 Volvo V60CC
- 2018 Volvo V60CC
- 2019 Volvo V60CC
- 2019 Volvo V90
- 2017 Volvo V90CC
- 2018 Volvo V90CC
- 2019 Volvo V90CC
- 2019 Volvo XC40
- 2017 Volvo XC60
- 2018 Volvo XC60
- 2019 Volvo XC60
- 2017 Volvo XC90
- 2018 Volvo XC90
- 2019 Volvo XC90
Plus 4 other model/year combinations not covered on this site.
Owner complaints about the electrical system
- 2018 Volvo S90 electrical problems 4
- 2019 Volvo S90 electrical problems 2
- 2018 Volvo V90CC electrical problems 2
- 2019 Volvo XC40 electrical problems 2
- 2017 Volvo XC60 electrical problems 5
- 2018 Volvo XC60 electrical problems 11
- 2019 Volvo XC60 electrical problems 12
- 2017 Volvo XC90 electrical problems 19
- 2018 Volvo XC90 electrical problems 15
- 2019 Volvo XC90 electrical problems 11
Frequently asked questions
Is the recall 18V-800 repair free?
Yes. Volvo dealers will fix the problem at no cost: Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 17,548 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.