The problem
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
The risk
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
The fix
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Recall details
| NHTSA campaign | 16V-240 (16V240000) |
|---|---|
| Manufacturer number | S27 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Power train › Automatic transmission › Control module (TCM/PCM/tecm) |
| Report date | April 25, 2016 |
| Owners notified | June 24, 2016 |
| Vehicles affected | 811,290 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the transmission & drivetrain
- 2012 Chrysler 300 transmission problems 79
- 2013 Chrysler 300 transmission problems 58
- 2014 Chrysler 300 transmission problems 70
- 2012 Dodge Charger transmission problems 65
- 2013 Dodge Charger transmission problems 48
- 2014 Dodge Charger transmission problems 60
- 2014 Jeep Grand Cherokee transmission problems 475
- 2015 Jeep Grand Cherokee transmission problems 353
Frequently asked questions
Is the recall 16V-240 repair free?
Yes. Chrysler dealers will fix the problem at no cost: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 811,290 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.