Ford Recall 14V-704: Steering – pinion shaft

Affected: 2005–2011 Ford Crown Victoria, 2005–2011 Lincoln Town Car, 2005–2011 Mercury Grand Marquis. Filed with NHTSA on November 5, 2014, covering about 36,888 vehicles.

The problem

Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.

The risk

Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.

The fix

Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.

Recall details

NHTSA campaign14V-704 (14V704000)
Manufacturer number14S25
ManufacturerFord Motor Company
ComponentSteering › Rack and pinion › Pinion shaft
Report dateNovember 5, 2014
Owners notifiedNovember 19, 2014
Vehicles affected36,888
Initiated byManufacturer

Vehicles covered

Owner complaints about the steering

Frequently asked questions

Is the recall 14V-704 repair free?

Yes. Ford dealers will fix the problem at no cost: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 36,888 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.