The problem
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
The risk
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
The fix
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Recall details
| NHTSA campaign | 14V-355 (14V355000) |
|---|---|
| Manufacturer number | 14299 |
| Manufacturer | General Motors, LLC |
| Component | Electrical system › Ignition |
| Report date | June 23, 2014 |
| Owners notified | September 23, 2014 |
| Vehicles affected | 3,141,731 |
| Initiated by | Manufacturer |
Vehicles covered
- 2005 Buick Lacrosse
- 2006 Buick Lacrosse
- 2007 Buick Lacrosse
- 2008 Buick Lacrosse
- 2009 Buick Lacrosse
- 2006 Buick Lucerne
- 2007 Buick Lucerne
- 2008 Buick Lucerne
- 2009 Buick Lucerne
- 2010 Buick Lucerne
- 2011 Buick Lucerne
- 2000 Cadillac Deville
- 2001 Cadillac Deville
- 2002 Cadillac Deville
- 2003 Cadillac Deville
- 2004 Cadillac Deville
- 2005 Cadillac Deville
- 2006 Cadillac DTS
- 2007 Cadillac DTS
- 2008 Cadillac DTS
- 2009 Cadillac DTS
- 2010 Cadillac DTS
- 2011 Cadillac DTS
- 2006 Chevrolet Impala
- 2007 Chevrolet Impala
- 2008 Chevrolet Impala
- 2009 Chevrolet Impala
- 2010 Chevrolet Impala
- 2011 Chevrolet Impala
- 2012 Chevrolet Impala
- 2013 Chevrolet Impala
- 2014 Chevrolet Impala
- 2006 Chevrolet Monte Carlo
- 2007 Chevrolet Monte Carlo
Owner complaints about the electrical system
- 2005 Buick Lacrosse electrical problems 80
- 2006 Buick Lacrosse electrical problems 83
- 2007 Buick Lacrosse electrical problems 75
- 2008 Buick Lacrosse electrical problems 84
- 2009 Buick Lacrosse electrical problems 31
- 2006 Buick Lucerne electrical problems 101
- 2007 Buick Lucerne electrical problems 59
- 2008 Buick Lucerne electrical problems 121
- 2009 Buick Lucerne electrical problems 76
- 2010 Buick Lucerne electrical problems 19
- 2011 Buick Lucerne electrical problems 23
- 2000 Cadillac Deville electrical problems 60
Frequently asked questions
Is the recall 14V-355 repair free?
Yes. Buick dealers will fix the problem at no cost: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 3,141,731 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.