The problem
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
The risk
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
The fix
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
Recall details
| NHTSA campaign | 14V-237 (14V237000) |
|---|---|
| Manufacturer number | 14S04 |
| Manufacturer | Ford Motor Company |
| Component | Air bags › Frontal › Sensor/control module-inactive |
| Report date | May 7, 2014 |
| Owners notified | May 30, 2014 |
| Vehicles affected | 594,785 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the air bags
Frequently asked questions
Is the recall 14V-237 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 594,785 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.