The problem
Mercedes-Benz is recalling certain model year 2007-2009 e350 4matic wagon vehicles manufactured from July 1, 2006, through April 30, 2009. A connecting rod for the load leveling rear suspension system May fail.
The risk
If this occurs, the driver May have reduced vehicle control, increasing the risk of a crash.
The fix
Mercedes-Benz will notify owners, and dealers will replace all the connecting rods, free of charge. The safety recall began on September 7, 2012. Owners May contact Mercedes-Benz at 1-800-367-6372.
Recall details
| NHTSA campaign | 12V-264 (12V264000) |
|---|---|
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Suspension › Rear |
| Report date | June 12, 2012 |
| Owners notified | September 7, 2012 |
| Vehicles affected | 3,613 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the suspension
Frequently asked questions
Is the recall 12V-264 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Mercedes-Benz will notify owners, and dealers will replace all the connecting rods, free of charge. The safety recall began on September 7, 2012. Owners May contact Mercedes-Benz at 1-800-367-6372.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 3,613 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.