The problem
Ford is recalling certain model year 2012 expedition and Lincoln navigator vehicles, manufactured from November 19, 2011, through December 2, 2011, for failing to comply with the requirements of federal motor vehicle safety standard no. 202, "head restraints." these vehicles May have inadequate welds on the head restraint support brackets for the second row, right-hand seat.
The risk
In the event of a crash, the seat head restraint May not provide the required strength, increasing the risk of injury.
The fix
Ford will notify owners, and dealers will replace the head restraints as necessary, free of charge. The safety recall began on February 21, 2012. Owners May contact Ford motor company customer relationship center at 1-866-436-7332.
Recall details
| NHTSA campaign | 12V-034 (12V034000) |
|---|---|
| Manufacturer number | 12C22 |
| Manufacturer | Ford Motor Company |
| Component | Seats › Mid/rear assembly |
| Report date | February 2, 2012 |
| Owners notified | February 21, 2012 |
| Vehicles affected | 569 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the seats
Frequently asked questions
Is the recall 12V-034 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will replace the head restraints as necessary, free of charge. The safety recall began on February 21, 2012. Owners May contact Ford motor company customer relationship center at 1-866-436-7332.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 569 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.