Equipment complaints by model year
Which parts fail
Components named in complaints (accessories, trailer hitches and other equipment).
Mileage when the problem started
What owners report
The contact owns a 2019 Jeep Cherokee. The contact stated that the infotainment system screen was delaminating, causing the touchscreen to activate the heat, the A/C, and other systems independently. The vehicle was taken to the dealer, where it was determined that the infotainment system needed to be replaced, and the contact was informed that the repair was not covered under warranty. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 36,000.
The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.
Tl* the contact owns a 2016 Jeep Cherokee that was hitched to a recreational vehicle. While driving the recreational vehicle at 60 MPH with the Jeep in tow, the contact noticed that the Jeep was swaying vigorously. The vehicle was taken to an unknown Jeep dealer (the contact was driving on vacation), but the failure could not be diagnosed. The contact was informed that it was safe to drive the recreational vehicle while towing the Jeep. The manufacturer was notified of the failure and did not assist. The failure mileage was 30,000. The VIN was not available.
The Uconnect unit quit working therefore no way to adjust radio, heat, use, Bluetooth, backup camera stays on when driving frontwards down road, etc. Cannot use regular knobs to adjust. Have now been waiting almost 2 weeks for a new radio to see if that fixes the problem. Also thumping noise in the right front in when making a turn & going over a bump at same time. Buying a brand new vehicle you should not have to worry about problems like this after owning it for less than 6 months.
Vehicle is equipped with the collison avoidance system. On the date of the accident the system failed to work. The vehicle was travelling westbound between 5-7 MPH at a high school parking lot, the collison avoidance system was on, the front of the vehicle struck the rear of another vehicle. The system did not deploy. The vehicle suffered 3000.00 dollars of frontend damage. After vehicle was repaired, owner of vehicle conducted tests of the collison avoidance system at 5, 10, and 15 MPH with large objects (boxes) placed at minimum of 100 feet from the vehicle. The system never deployed and the objects were struck. At the time of the test Jeep informed owner all systems, including were fixed and fully functional. …
2015 Cherokee latitude 4 cyl. Have had vehicle for 2 months, during this time the transmission has had a mind of its own. Accelerating during braking, which in and of itself is extremely dangerous as it has happened while slowing to make a turn, if you need to turn at 10 MPH and the car accelerates past 25 you are looking at an accident waiting to happen. Lag in downshift while trying to accelerate, loud un explained clunk while placing into park, numerous engine warning light activations. Called local dealer and was informed that I needed to wait a few days to see if warning light resets itself before bringing in. The transmission never seems to actually shift into 9th gear, which inturn hampers the fwy mileage claims associated with this vehicle. Ive noticed the transmission temperature exceed 240 degrees on numerous times, this cannot be good. …
As has been reported by others, my Jeep Cherokee has brake for no apparent cause on three different occasions. The "collision imminent" tone has sounded at the same time. There was no accident or loss of control at the time this happened, but it was disconcerting. On two other occasions, the same thing has happened, but these were triggered by a car leaving the road to the right side, to turn at an angle into a street that branched off the route I was on. Although the car was clearly out of the path of the car, apparently the collision avoidance system thought that my car was closing on the other car too quickly, and again sounded the warning and slowed the car down. Again, there were no problems with control of the car, and no accident, although drivers behind me had to slow down by about 15 miles per hour below the speed limit. …
Tl* the contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 15V461000 (equipment). The notification provided instructions to contact u-connect in order to update the software. After the update was installed, the contact mentioned that the radio, navigation, ventilation system, and climate control systems failed immediately. The u-connect technician referred the contact to the dealer who later advised the contact to call the manufacturer. The manufacturer stated that the radio needed to be replaced; however, the parts needed were not readily available. The contact stated the manufacturer exceeded a reasonable amount of time for repair. The vehicle was not repaired. The failure mileage was 24,007.
Related recalls (3)
Equipment
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf.
Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018.
Equipment › Other › Labels
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle.
Remedy: Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403.
Equipment › Electrical › Radio/tape deck/cd etc.
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles.
Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge.
Frequently asked questions
Which Jeep Cherokee years have equipment problems?
By NHTSA complaints, the 2014 (14), 1999 (9), 2001 (7), 2015 (6) and 2019 (5) model years. Equipment complaints make up 1% of all complaints for the 2014.
Is there a recall for Jeep Cherokee equipment problems?
Yes — 3 recalls, including 17V-824 (equipment, Dec 21, 2017); 17V-543 (labels, Aug 31, 2017); 15V-461 (radio/tape deck/cd etc., Jul 23, 2015). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Jeep Cherokee equipment problems start?
Across all years, half of the complaints with a recorded mileage happened before about 34,000 miles; 80% happened before 50,000 miles.
What part fails most often?
Owners most often name the electrical › radio/tape deck/cd etc. (11 mentions), followed by the mechanical › accessory scissor/screw/bottle jack/lift (4).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.