Which parts fail
Components named in complaints (battery, alternator, wiring, ignition, instrument cluster, infotainment).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2017 Jeep Cherokee owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was taken to a dealer and the contact was informed that the vehicle was consuming an excessive amount of engine oil and the engine was replaced. The contact stated that several years later while driving 35 MPH, the vehicle shut off without warning. The contact stated that the failure occurred for a second time soon after restarting the vehicle. The contact drove back to the dealer and the vehicle remained at the dealer for approximately 2 months. Once the vehicle was returned to the contact, the vehicle shut off again; the vehicle was towed back to the dealer. The dealer replaced the power software module and returned that vehicle back to the contact. …
The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact stated that there was no warning light illuminated. The contact stated that the instrument cluster was black, and the vehicle also lost power steering functionality. The contact stated that the vehicle resumed full power function and that the instrument cluster and power steering assist returned several seconds later. The contact stated that the failure reoccurred later, and that prior to the second failure the front passenger's side window had lowered independently. The contact stated that the vehicle returned to normal operation independently. The vehicle was taken to an independent mechanic. The mechanic reset several functions and advised the contact to take the vehicle to a dealer for additional assistance. The vehicle was not repaired. …
Issue: Burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: We noticed a burning plastic smell several times in vehicle cabin. I searched around but couldn't locate the smell. After the third time, the Homelink garage door opener located in the driver's side sun visor stopped working. Also noted that the vanity mirror lights were not working either. This wiring is not on a fuse. I check the wiring to the visor with a voltmeter and noted 12 bolts to the visor. I removed the passenger visor and plugged it into the driver side. The vanity mirror lights had power and worked. Plugging the driver side visor into the passenger side showed it to not work. Therefore, the issue is the wiring burned inside the visor, breaking the connection. …
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery had drained quickly and failed to retain a charge. The vehicle failed to start. The vehicle was jump-started. The engine oil and check engine warning lights were illuminated. Additionally, the vehicle jolted while driving and while coming to a stop. The contact stated that the Start/Stop system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 40,000. …
There was already a recall on the make and model of my car, Jeep Cherokee Latitude; however, when I search by VIN it shows zero unrepaired recalls. So if the problem is fixed (no one even attempted to fix my car), why does my car still shut off in the middle of driving? When it shuts off I can't turn the wheel, Can't put it in park, and the gas and brakes/ABS don't work. This has happened many times with my daughter, currently 4yo, in the car; why do I have to risk my life every single time we need to go somewhere? Every single dealership and mechanic I've brought it to says there is nothing wrong with the car, yet it continues to shut off while driving... I did crash the first time it happened, but it was in a snow storm and possibly unrelated? No injuries or damage.
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45-50 MPH, the vehicle started to decelerate and then shut off completely. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the starter needed to be replaced. The vehicle was repaired however, the check engine warning light and service shifter warning light was illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle stalled and lost motive power. The contact stated that the vehicle then started to reverse independently. The contact stated that the transmission also failed to shift properly. No warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
I slide off the road and went into a ditch then rolled a dew times no airbags denied I was upside-down Bach shoulder head injury and left leg all on the left side .y mirror wouldn't call 911 I have photos
On July 3, 2021 I stopped at STOP sign, then when I stepped on the gas car wasn't moving, when I looked at the gear shift I noticed all the lights are on, all P R N D AND "-" AND "+" NEXT TO THE GEAR (PICTURE ATTACHED). Then I stopped the engine and restarted the car to move on. On July 16, 2021 I took the car for oil change and showed the picture to the mechanic at the JEEP Service Center in Morgan Hill California (on Church Street in Morgan Hill, CA). The service guy said we know this problem it is a recall, he said it is wiring harness problem for the gear, he said they will fix it when they receive the part at no cost. Then, on July 26, 2021 I went back to see if they have received the part to fix the problem This time the service guy said it is not covered, JEEP will not pay for it. Well, if it is electrical wiring harness problem why should I pay for it. …
Related recalls
Electrical system › Software
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab…
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018.
Electrical complaints in other Cherokee years
Frequently asked questions
How common are electrical problems on the 2017 Jeep Cherokee?
NHTSA has 342 complaints about the electrical system of the 2017 Jeep Cherokee, 26% of the model year's 1,337 complaints. The component named most often is starter assembly (1 mentions).
Is there a recall for 2017 Jeep Cherokee electrical problems?
Yes — NHTSA recall 18V-332 (software, May 17, 2018). Recall repairs are free at authorized dealers.
At what mileage do 2017 Jeep Cherokee electrical problems start?
Half of the complaints with a recorded mileage happened before about 40,000 miles, and 19% before 25,000 miles.
Is it dangerous?
Owners linked 3 crashes, 3 fires and 1 injury to electrical system problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.