Which parts fail
Components named in complaints (struts, shocks, control arms, ball joints, springs).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2007 Hyundai Entourage owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2007 Hyundai Entourage. The contact stated while driving 5 MPH in a parking lot and making a left turn, he heard an abnormal noise coming from the front passenger's side tire and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to park the vehicle safely. The vehicle was not drivable. The contact towed the vehicle to the insurance facility and then towed to an independent mechanic. The contact was informed that the front passenger's side control arm, the front driver's side control arm, and the constant velocity axle needed to be replaced. The vehicle was repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V556000 (Suspension) however, the VIN was not included. The manufacturer had not been informed of the failure. …
I was driving on the street and heard a snap I then pulled over contacted a tow company and brought it to the nearest mechanic shop was told that my control arms are so rusted that they snapped on both sides left and right one cracked completely through the other 1 Has just a crack but was not completely broke had to pay for the repairs at $2677 later to find out that in 2014 a recall was made recall 115. I just purchased this car however records don't show this as a active recall so either it was serviced and not properly fixed therefore still making it dangerous for my family and others or was never completed and being sold as a unsafe vehicle to my sister whom I brought this vehicle from. When she bought it nothing about this recall 115 was listed so she was not aware when selling this van to us.
Vehicle in motion and van out of control related to the corrosion of control arm. Children (3) in the car. Recalled 2007 and 2008 vehicles! Why not mine? Live in nebraska with salt-infested roads and this van has many issues! My VIN number not associated with the recall which is completely unfair. Have put so much money in this vehicle which will not run. The dealorship wants to charge me 2700.00 to fix their error in manufacturing! Not to mention the tires, electrical, latches! I paid 29,000. For this vehicle and it is the limited edition, the best they offered. They have made so much money off of us and do not stand by their vehicle. My mom was killed by a faulty airbag that should have never of went off! I am so angry as well as broke. Why or how can this even happen? What can I do when I have no money left as well as a vehicle? They find every reason not to fix. …
Driving a 2007 Hyundai Entourage van on the morning of December 30, 2011 we came to a stop for a red light. My foot was still on the brake pedal when two seconds later we were reared ended by another vehicle that was traveling at approximately 45-50 MPH. My spouse and I experienced severe whiplash. The driver of the vehicle that crashed into us claimed she never saw our stop lights. After the incident, I discovered there were two recalls for our van (06V356000 & 09V122000) related to intermittent brake light switches. We purchased the Entourage in 2009, but never was told or notified of either recall. Although the other driver was a fault, I believe that she May have been telling the truth about not seeing the brake lights. There are other recalls on the 2007 Hyundai Entourage since then (13V113000 and 13V556000) but we received a notice of either. …
While driving approx. 30 MPH (moving straight; not turning) a noise was heard, the front of the vehicle seemed to drop, and both steering and brakes became erratic. The van, still acting up, made it to a parking lot, where a visual inspection of the front driver's side wheel well indicated what I believe to be a broken control arm (see photo). This is a known issue with this vehicle, and late in 2013 there was a recall (# 13V556000). Vehicle owners were advised to take the vehicle to the dealer for and inspection and either rustproofing or replacement of the control arms. On 1/20/14, the vehicle underwent this process and reported "inspected, waxed, and undercoated as per campaign" (see excerpt from invoice). No damage to the control arms was reported by the dealer's service shop. …
While making a slow right hand turn a loud noise was heard. A grinding noise from the left front wheel area continued while driving slowing thereafter whenever the wheel was turned slightly. This could have been catastrophic if this failure occurred at highway speed, resulting in a possible loss of steering function. Upon disassembly of the left side strut assembly, it was found that the upper spring mount had corroded to a point that there was insufficient material remaining to sustain the load levels exhibited by the vehicle on the strut. The mount had literally broke into 2 main pieces. It appears failure was due to excessive corrosion due to road salt use during the winter months. It was also determined that the left side wiper pivot had a rubber diverter under it which actually let the water from the cowl area drain directly onto the top of the strut mount. …
We received notice of the recall of the control arms on our 2007 Entourage in December 2013, and immediately took it to the dealer to be repaired. They inspected and "rust proofed" per the instructions in the recall; however, that repair is not sufficient. Yesterday, while driving on a residential street, one of the control arms completely snapped. While it's inconvenient for us to be stranded 3 hours from home and work while our van is being repaired, I'm more concerned that it could have happened while driving on the interstate today, where we could have been severely injured or killed, and possibly have injured or killed someone in another vehicle on the road if a crash had occurred. The only fix for this should be replacement of the control arms.
Tl contact owns a 2007 Hyundai Entourage. While driving 55 MPH and getting off an exit ramp, the vehicle suddenly accelerated, pulled to the left and became out of control. The vehicle crashed into a tree. The air bags did not deploy. The driver and passenger were injured and transported to the hospital. A police report was filed. The manufacturer stated that they would send someone to inspect the vehicle. Prior to the failure, the vehicle had not been repaired on the front suspension and steering mechanism; when the contact went to pick the vehicle up, he was told that the tie rod, ball joints and control arm were also replaced. Other parts needed to be repaired but were on backordered. The failure mileage was approximately 32,000.
Tl* the contact owns a 2007 Hyundai Entourage. The contact stated while driving 40 MPH, there was an abnormal sound coming from the engine compartment. There was no warning light illuminated. The contact pulled over and upon investigation noticed that the front driver's and passenger's side wheels were pointing in the opposite directions. The vehicle was towed to an independent mechanic where it was diagnosed with needing driver's and passenger's side control arms to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 13V556000 (suspension). The manufacturer was informed of the failure. The failure mileage was approximately 122,000.
Tl* the contact owns a 2007 Hyundai Entourage. While driving 25 MPH, the front driver's side lower control arm fractured. The contact stated that the vehicle was repaired per NHTSA campaign number: 13V556000 (suspension) five years ago. The contact was concerned that the recall repair was insufficient and that there should be an annual inspection to ascertain possible damage. The vehicle was towed to gary rome Hyundai (located at 150 whiting farms rd, holyoke, ma 01040, [phone]) to be repaired a second time. The manufacturer was contacted. The approximate failure mileage was 114,000.
Related recalls
Suspension › Front › Control arm › Lower arm
Hyundai America Technical Center, Inc. (Hyundai) is recalling certain model year 2007-2008 Hyundai Entourage vehicles manufactured from February 16, 2006, through June 30, 2008 and sold in, or currently registered in, Massachusetts, Maryland, Michigan, New Hampshire, New York, Pennsylvania, Vermont, Wisconsin, Connecticut,…
Remedy: Hyundai will notify owners, and dealers will inspect the degree of corrosion of the front lower control arms, and will either rustproof or replace them, free of charge. The recall began on January 3, 2014.
Suspension complaints in other Entourage years
Frequently asked questions
How common are suspension problems on the 2007 Hyundai Entourage?
NHTSA has 37 complaints about the suspension of the 2007 Hyundai Entourage, 17% of the model year's 214 complaints. The component named most often is front (3 mentions).
Is there a recall for 2007 Hyundai Entourage suspension problems?
Yes — NHTSA recall 13V-556 (lower arm, Nov 6, 2013). Recall repairs are free at authorized dealers.
At what mileage do 2007 Hyundai Entourage suspension problems start?
Half of the complaints with a recorded mileage happened before about 92,000 miles, and 13% before 25,000 miles.
Is it dangerous?
Owners linked 3 crashes, 0 fires and 2 injuries to suspension problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.