Dodge Ram 5500 Steering Problems

Steering complaints by model year

Which parts fail

• Linkages › Tie rod assembly
  7
• Column
  1

Components named in complaints (power steering, steering column, rack and pinion).

Mileage when the problem started

• Under 25k
  931%
• 25k–50k
  724%
• 50k–75k
  724%
• 75k–100k
  27%
• 100k–150k
  27%
• 150k+
  27%

What owners report

Tl* the contact owns a 2012 Dodge Ram 5500. While driving 30 MPH, the tie rod separated and the contact lost control of the vehicle. The ABS warning light illuminated on the instrument panel. The contact was able to maneuver the vehicle away from roadway. The vehicle was towed to the dealer where it was diagnosed that the tie rod failed and needed to be repaired. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA campaign numbers: 13V527000 (steering), 14V635000 (engine and engine cooling, fuel system, diesel), and 15V459000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was 59,000. Parts distribution disconnect.

Tl* the contact owns a 2012 Ram 5500. While driving approximately 5-10 MPH, the steering failed due to the driver side tie rod ball detaching from the vehicle. The failure happened without warning. The vehicle was towed to the dealer where it was diagnosed that the driver side tie rod assembly detached and needed to be replaced. Prior to the failure, the vehicle was taken to the dealer where the contact was notified that the vehicle was remedied according to NHTSA campaign numbers: 13V527000 (steering) and 15V459000 (air bags). The manufacturer was not notified of the failure. The failure mileage was approximately 91,386.

Driver was traveling east on nicholson lane, slowed to make a left turn onto nebel st. At which time he was traveling 10 MPH or less. The driver made the turn and lost steering on the 2011 Dodge Ram 5500 and went into the oncoming lane of traffic on nebel st. Striking 3 vehicles. The accident investigator determined the accident to be a mechanical failure. A Chrysler representative said it was not. This is the second 2011 Dodge Ram 5500 that has had the same failure. Both resulting in an accident. This accident involved other people and property. I have full documentation on the previous accident which happened in 2011 on a vehicle with VIN: [redacted] which had approximately 65,000 miles at the time of the incident. I begged Chrysler to look into the problem then, they denied any faulty parts and claimed the damage was a result of the accident. …

Left side tie rod end broke off and fell to the ground. This occurred in our parking lot as the truck pulled in at the end of the day. Thankfully it didn't happen while he was driving. This is a huge safety hazard!!!

Tl* the contact owns a 2009 Dodge Ram 5500. While driving at 20 MPH, the steering wheel seized. Upon further inspection, the contact noticed that the tie rod detached from the vehicle. The vehicle was towed to an independent mechanic, who diagnosed that the tie rod needed to be replaced. The vehicle was repaired. The VIN was included in NHTSA campaign number: 13V527000 (steering); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 21,000.

7/21/15 took truck to Ram dealer for recall r-16 dealer stated it also has r-25 recall, truck still has vibration at 55 MPH and now it will drift left and right called dealer the service manager advised me to have my tires checked, 7/30/15 called Chrysler hotline was told no open recalls I told her I had it in for repair but it still wasn't right she said they need to correct problem on their dime. 7/30/15 called dealer, service manager had quit need to call on 8/3/15 to talk to new service manager. 8/3/15 talked to new service manager told him what Chrysler said, he scheduled to inspect truck for 8/11/15 dropped truck off on 8/10/15 put key and note in drop box stating since airbag was repaired horn and cruse no longer worked 8/16/15 have not heard back 8/17/15 called dealer left a message to call me, 8/18/15 called dealer talked to service manager he thought truck had been picked up, …

Tl* the contact owns a 2008 Dodge Ram 5500. On one occasion, while driving approximately 40 MPH, the driver side tie rod suddenly fractured and the driver was unable to steer the vehicle. The vehicle was towed to an independent mechanic who replaced the tie rod. The vehicle was repaired. The contact stated that the recall notice for NHTSA campaign number: 13V527000(suspension) was received approximately 2 years ago. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available. The manufacturer was notified of the failure. The failure mileage was 144,685.

Tl* the contact owns a 2008 Dodge Ram 5500. The contact was driving 55 MPH when the vehicle exhibited an abnormal noise from the drive side tire. The failure persisted for over a month. Later, he received a manufacturer recall March 2011 in regards to the driver side k28 tie rod. The contact stated that he called six dealers to make an appointment for recall repairs and was advised by each dealer that they could only replace the tie rod but the alignment could not be performed because they did not have adequate equipment to do so. The manufacturer was contacted and advised that they would return his call at a later date. The manufacturer never called the contact and the vehicle was not repaired. The failure mileage was 42,000 and the current mileage was 49,000. …

Related recalls (1)