Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2009 Chevrolet Suburban 1500 owners, lightly cleaned up (personal details are redacted by NHTSA).
Takata recall - I object to GM filing a petition for inconsequentiality. GM's own website states"the propellant in some types of Takata airbag inflators can degrade over time, especially after long term exposure in hot and humid regions. If the propellant degrades to a certain level, the inflators May rupture during deployment, causing serious or fatal injuries." as the vehicle has been located in southeast florida since I purchased it new, it has been subject to both heat and humidity nearly continually since original purchase. GM and Takata should not be able to avoid the responsibility to restore my vehicle to a safe condition.
Takata recall: failure to act on recall on this seven year old vehicle, by manufacture and pine belt Chevrolet, lakewood, new jersey. Have call the dealer given a case number [redacted]. This is the second case number issued. In July was told by pine belt parts were on order, now all they will give is case number. I want this on record, that I hold Chevrolet, pine belt Chevrolet, and ntsb responsible for not getting these vehicles repaired. Chevrolet should be required to replace these vehicle with new one. Thank you for your time; [redacted]
Within the first two years of owning the vehicle it developed cracks all along the dashboard. The cracks got bad enough that recently a large piece of the dashboard fell out. I have attempted to get Chevrolet to help pay for replacing it but they are unwilling and I cannot afford the entire bill alone. I am worried that the airbags will not work and that having electrical and mechanical exposed will cause harm to myself or the vehicle.
The dashboard cracked in two places at around 50,000 miles. There is a crack between the passenger side airbag cover and the front edge of the dashboard and one over the instrument panel to the front edge of the dashboard. I was told initially that this is simply a cosmetic issue, but subsequent reports suggest that these cracks May cause the dashboard to splinter with airbag deployment, causing preventable harm to passengers.
Dashboard is cracked in several places from driver side to passenger side. It has cracked all around the passenger side airbag. In the event of an accident I'm very concerned the dash will interfere with the airbag deployment. I am also concerned it will become like pieces of flying shrapnel. The dash is defective and should have a recall.
Takata recall: I have been in contact with GM about the recall since 10/20/16 and nothing has been done about replacing the inflators until now. GM keeps telling me they are trying to select a vendor to do the work but have not yet and that they consider the airbags safe for driving. When is this going to be resolved?
Dashboard cracked along passenger airbag interface. Known defect unremedied by OEM. Sharp edges due to crack can hinder airbag deployment as well as shrapnel from the dash in a crash could injure occupants. This is a known defect in plastic manufacture by GM for model years 2007-2011.
A crack suddenly appeared on my dashboard at the top left corner of the airbag the driving on the freeway. Since that time I have been getting random service airbag messages on my dash display and the passenger airbag will not frequently not go on when I have a front seat passenger.
Takata recall in addition the dash has split leading right up to the inflator cover. Vehicle was stationary when split appeared. Got in the car (parked in garage) one morning and split was noticed leading right up to the inflator over.
Received notice July 2016 that I would be contacted. Never was so I called allen GMC told them about my recall , made and appointment and drove down met with service advisor steve wacker. He said I cannot fix this as I have no parts. I called [phone] talked to yvonne and gave her all my info. She put me on hold and burt picked up and I had to give him all the information again. Both these people were in the philippines and said they could not transfer me to a decision maker. Funny how the suits all hide behind these cust serv people. I asked steve and burt how they would feel about putting their wife or child in that seat with the possibility the air bag could kill them as it has others. I asked for a car to drive like Honda has done with their customers. Just a bunch of happy talk at the expense of a family member. …
Airbag complaints in other Suburban 1500 years
Frequently asked questions
How common are airbag problems on the 2009 Chevrolet Suburban 1500?
NHTSA has 25 complaints about the air bags of the 2009 Chevrolet Suburban 1500, 45% of the model year's 55 complaints.
Is there a recall for 2009 Chevrolet Suburban 1500 airbag problems?
No. NHTSA lists no air bags recall for the 2009 Chevrolet Suburban 1500. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2009 Chevrolet Suburban 1500 airbag problems start?
Half of the complaints with a recorded mileage happened before about 80,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.