2017 Buick Enclave Airbag Problems

Which parts fail

• Frontal › Driver side › Inflator module
  2

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  114%
• 25k–50k
  229%
• 50k–75k
  229%
• 75k–100k
  114%
• 100k–150k
  00%
• 150k+
  114%

Owner reports

Selected complaints filed with NHTSA by 2017 Buick Enclave owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owned a 2017 Buick Enclave. The contact stated that while driving at approximately 20 MPH and then making a turn, a deer jumped out onto the road and after it was hit, the vehicle was sent into a marsh wetland. The contact stated that all the air bags failed to deploy and that the passenger side hit a tree and the driver side of the vehicle was partially in the pond. No warning lights had illuminated. There were no police on the scene, however, the fire department arrived and the contact was unsure if there was a report filed. There was no injury therefore no medical attention was required. After contacting the insurance company, the vehicle was towed and later deemed destroyed once an inspector was sent out. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated intermittently. The vehicle was taken to the dealer where it was diagnosed that the air bag sensor had failed and needed to be replaced. The manufacturer was made aware of the issue. The failure mileage was 68,700. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the "Service Air Bags" message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

Takata recall. The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet. The local dealer was contacted, and the contact was informed that the part was not yet available. No information on parts availability was provided. The contact stated that the manufacturer was made aware of the issue. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS) however, the contact was told the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Recall N232404980 According to the recall, "the front driver airbag inflator may contain a supplier manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants" I called my local service agent at Baker Buick in Charleston, SC who informed me that no remedy is available at this time. If this is something that could result in death, I want a remedy immediately. I no longer feel safe driving the vehicle myself and especially with my children inside the vehicle. The representative at Baker Buick connected me to the Buick Roadside Assistance, which was of no help. I contacted Buick directly according to their letter and they were of no help either. …

REF GM safety recall N232404980 dated June 2023. As of today, May 21, 2024, no remedy is available apparently due to parts not available. It is now approaching a year without any additional unsolicited information from GM Recall personnel. The local Dealer has no remedy as they are at the mercy of GM. This recall expresses possible personal injury or death should an event causing airbag activation. This vehicle is a daily driver and exposes occupants to undue exposure to injury or death. I am asking the NTSA to followup with GM and push for an accelerated solution for their customers. Please provide any information that you can to me via email to: [redacted] or via phone at [redacted] . If this is not the correct area to handle this issue, please email me with the proper contact information.

I'm registering a complaint about the length of time that owners/drivers are having to drive their vehicles without remedy for the airbag safety recall N232404980. We were notified of the air bag defect, with risk of harm/death, in June 2023. Parts were not yet available for repair as of that time. We were advised that we would be notified when parts became available. They are still not yet available 6-7 months later in February 2024. There is personal risk in driving these vehicles, risk to the safety of our families, and an impact to the trade-in value and market for our vehicles. If GM cannot ready parts in a reasonable time, they should be required to compensate vehicle owners for the value of our vehicles plus the forgone tax benefit associated with having a trade with auto purchase.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer-scheduled an appointment but informed the contact that the part was rejected. The contact called Stocker GMC (273 Benner Pike, State College, PA 16801) and Thomas Johnstown Buick GMC Sales (750 Eisenhower Blvd., Johnstown, PA 15904) and was informed that the parts were available, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The NHTSA has issued a recall due to a safety concern with the airbag since the airbag inflator may rupture causing metal fragments to explode into the vehicle interior causing death or harm to passengers. As a result these vehicles have been designated as not safe to drive. While it appears through the Working Capital Assistance Program some type of compensation or assistance is being provided for dealers nothing is being done for those of us who own one of these vehicles. There is also absolutely no indication of when a remedy for this safety recall will be available; supposedly the defect is being addressed. Therefore we own a vehicle which has been declared unsafe to drive, yet nothing is being down to help owners of these vehicles. Why?

Related recalls

Airbag complaints in other Enclave years