The problem
Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
The risk
Inoperative pre-collision assist features that fail to perform as expected can increase the risk of a crash or injury.
The fix
Dealers will update the body control module software, free of charge. Owner notification letters were mailed June 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S56.
Recall details
| NHTSA campaign | 25V-346 (25V346000) |
|---|---|
| Manufacturer number | 25S56 |
| Manufacturer | Ford Motor Company |
| Component | Electrical system › Body control module › Software |
| Report date | May 23, 2025 |
| Owners notified | June 25, 2025 |
| Vehicles affected | 556 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 25V-346 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will update the body control module software, free of charge. Owner notification letters were mailed June 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S56.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 556 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.