The problem
Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
The risk
A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
The fix
The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.
Recall details
| NHTSA campaign | 25V-337 (25V337000) |
|---|---|
| Manufacturer number | 25C21 |
| Manufacturer | Ford Motor Company |
| Component | Equipment › Electrical › Infotainment › Software |
| Report date | May 23, 2025 |
| Owners notified | July 24, 2025 |
| Vehicles affected | 30,679 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 25V-337 repair free?
Yes. Lincoln dealers will fix the problem at no cost: The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 30,679 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.