The problem
Chrysler (FCA US, LLC) is recalling certain Ram 2500 and Ram 3500 vehicles equipped with a 3.5" cluster and column shifter. A software error may cause the gear selection display to be inaccurate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
The risk
An inaccurate gear selection display may mislead the driver as to what gear is actually selected, leading to unexpected vehicle movement and increasing the risk of a crash.
The fix
Dealers will update the cluster software, free of charge. Owner notification letters were mailed May 22, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 36C.
Recall details
| NHTSA campaign | 25V-297 (25V297000) |
|---|---|
| Manufacturer number | 36C |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Electrical system › Instrument cluster/panel |
| Report date | May 8, 2025 |
| Owners notified | May 22, 2025 |
| Vehicles affected | 778 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 25V-297 repair free?
Yes. Ram dealers will fix the problem at no cost: Dealers will update the cluster software, free of charge. Owner notification letters were mailed May 22, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 36C.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 778 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.