The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."
The risk
Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.
The fix
Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.
Recall details
| NHTSA campaign | 25V-120 (25V120000) |
|---|---|
| Manufacturer number | Audi: 454R VW: 97H3 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | Power train › Automatic transmission › Gear position indication (PRNDL) |
| Report date | February 27, 2025 |
| Owners notified | March 14, 2025 |
| Vehicles affected | 60,490 |
| Initiated by | Manufacturer |
Vehicles covered
Plus 2 other model/year combinations not covered on this site.
Owner complaints about the transmission & drivetrain
Frequently asked questions
Is the recall 25V-120 repair free?
Yes. Audi dealers will fix the problem at no cost: Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 60,490 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.