The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling a certain 2023 EQS 450+ vehicle. The mounting brackets near the roof may have sharp edges that can damage the side-curtain air bag during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 214, "Side Impact Protection," and 226, "Ejection Mitigation."
The risk
An air bag that is damaged during deployment can increase the risk of injury in a crash.
The fix
Dealers will inspect and if necessary, replace the window airbags, and mounting brackets, free of charge. Owner notification letters were mailed February 7, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025010005.
Recall details
| NHTSA campaign | 24V-960 (24V960000) |
|---|---|
| Manufacturer number | 2025010005 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Air bags › Critical fasteners |
| Report date | December 20, 2024 |
| Owners notified | February 7, 2025 |
| Vehicles affected | 1 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 24V-960 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will inspect and if necessary, replace the window airbags, and mounting brackets, free of charge. Owner notification letters were mailed February 7, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 1 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.