The problem
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
The risk
A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
The fix
Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.
Recall details
| NHTSA campaign | 24V-951 (24V951000) |
|---|---|
| Manufacturer number | 24S75 |
| Manufacturer | Ford Motor Company |
| Component | Back over prevention › Sensing system › Camera |
| Report date | December 20, 2024 |
| Vehicles affected | 30,715 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the driver assistance
Frequently asked questions
Is the recall 24V-951 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 30,715 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.