The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 GLC 300 4MATIC, and S 580 4MATIC vehicles. The bolts that secure the rear axle differential to the rear axle carrier may come loose, which can result in a separation of the drive shaft from the rear axle differential.
The risk
Driveshaft separation can cause a loss of drive power, increasing the risk of a crash.
The fix
Dealers will repair the rear axle differential bolt connection as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024120005.
Recall details
| NHTSA campaign | 24V-862 (24V862000) |
|---|---|
| Manufacturer number | 2024120005 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Power train › Driveline › Differential unit |
| Report date | November 15, 2024 |
| Owners notified | January 10, 2025 |
| Vehicles affected | 3 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the transmission & drivetrain
Frequently asked questions
Is the recall 24V-862 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will repair the rear axle differential bolt connection as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024120005.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 3 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.