The problem
Ford Motor Company (Ford) is recalling certain 2024-2025 Escape vehicles. The passenger side instrument panel cover may have been manufactured incorrectly, which can cause the air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
During air bag deployment, the air bag cover may break and project fragments into the vehicle, or the air bag may deploy improperly, increasing the risk of occupant injury.
The fix
Dealers will replace the passenger side instrument panel cover, free of charge. Owner notification letters were mailed on February 18, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C38.
Recall details
| NHTSA campaign | 24V-850 (24V850000) |
|---|---|
| Manufacturer number | 24C38 |
| Manufacturer | Ford Motor Company |
| Component | Electrical system › Instrument cluster/panel |
| Report date | November 8, 2024 |
| Owners notified | February 18, 2025 |
| Vehicles affected | 15 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 24V-850 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will replace the passenger side instrument panel cover, free of charge. Owner notification letters were mailed on February 18, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C38.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 15 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.