The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
The risk
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
The fix
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Recall details
| NHTSA campaign | 24V-688 (24V688000) |
|---|---|
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Equipment › Electrical › Infotainment › Software |
| Report date | September 13, 2024 |
| Owners notified | November 1, 2024 |
| Vehicles affected | 2,025 |
| Initiated by | Manufacturer |
Vehicles covered
Plus 1 other model/year combinations not covered on this site.
Owner complaints about the equipment & accessories
Frequently asked questions
Is the recall 24V-688 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 2,025 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.