The problem
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
The fix
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Recall details
| NHTSA campaign | 24V-477 (24V477000) |
|---|---|
| Manufacturer number | RP1016 |
| Manufacturer | Polestar Automotive USA, Inc. |
| Component | Equipment › Electrical › Infotainment › Software |
| Report date | June 26, 2024 |
| Owners notified | August 9, 2024 |
| Vehicles affected | 25,825 |
| Initiated by | NHTSA investigation |
Vehicles covered
Frequently asked questions
Is the recall 24V-477 repair free?
Yes. Polestar dealers will fix the problem at no cost: Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 25,825 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.