The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
The risk
A deactivated passenger air bag increases the risk of injury during a crash.
The fix
Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
Recall details
| NHTSA campaign | 24V-464 (24V464000) |
|---|---|
| Manufacturer number | 69PZ |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | Air bags › Sensor › Occupant classification › Front passenger |
| Report date | June 20, 2024 |
| Owners notified | September 30, 2024 |
| Vehicles affected | 271,330 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the air bags
- 2021 Volkswagen Atlas airbag problems 66
- 2022 Volkswagen Atlas airbag problems 30
- 2023 Volkswagen Atlas airbag problems 22
- 2024 Volkswagen Atlas airbag problems 8
- 2020 Volkswagen Atlas Cross Sport airbag problems 23
- 2021 Volkswagen Atlas Cross Sport airbag problems 37
- 2022 Volkswagen Atlas Cross Sport airbag problems 10
- 2023 Volkswagen Atlas Cross Sport airbag problems 5
- 2024 Volkswagen Atlas Cross Sport airbag problems 5
Frequently asked questions
Is the recall 24V-464 repair free?
Yes. Volkswagen dealers will fix the problem at no cost: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and…
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 271,330 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.