Mercedes-Benz Recall 24V-372: Electrical system – software

Affected: 2024 Mercedes-Benz AMG EQE 53, 2024 Mercedes-Benz AMG EQS 53, 2023–2025 Mercedes-Benz EQE Suv 350 and 10 more. Filed with NHTSA on May 28, 2024, covering about 14,912 vehicles.

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

The risk

A sudden loss of drive power increases the risk of a crash.

The fix

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

Recall details

NHTSA campaign24V-372 (24V372000)
Manufacturer number2024060002
ManufacturerMercedes-Benz USA, LLC
ComponentElectrical system › Propulsion system › Traction battery › Management system/energy control module (BMS/becm) › Software
Report dateMay 28, 2024
Owners notifiedJuly 5, 2024
Vehicles affected14,912
Initiated byManufacturer

Vehicles covered

Plus 2 other model/year combinations not covered on this site.

Owner complaints about the electrical system

Frequently asked questions

Is the recall 24V-372 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 14,912 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.