The problem
Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."
The risk
Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.
The fix
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.
Recall details
| NHTSA campaign | 24V-344 (24V344000) |
|---|---|
| Manufacturer number | 919A |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | Equipment › Electrical › Infotainment › Software |
| Report date | May 15, 2024 |
| Owners notified | December 20, 2024 |
| Vehicles affected | 79,965 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the equipment & accessories
Frequently asked questions
Is the recall 24V-344 repair free?
Yes. Volkswagen dealers will fix the problem at no cost: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 79,965 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.