The problem
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
The fix
Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19. This recall is an expansion of NHTSA recall numbers 20V-575 and 22V-252.
Recall details
| NHTSA campaign | 24V-188 (24V188000) |
|---|---|
| Manufacturer number | 20C19 |
| Manufacturer | Ford Motor Company |
| Component | Back over prevention › Sensing system › Camera |
| Report date | March 8, 2024 |
| Owners notified | April 4, 2024 |
| Vehicles affected | 1,988 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the driver assistance
Frequently asked questions
Is the recall 24V-188 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 1,988 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.