The problem
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Mercedes Benz Tourrider Business and Tourrider Premium vehicles. The roof hatch handle may break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
A broken handle could prevent or delay occupants from exiting the vehicle during an emergency, increasing the risk of injury.
The fix
Dealers will replace the handle, free of charge. Owner notification letters were mailed April 05, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 83.10T24281A.
Recall details
| NHTSA campaign | 24V-151 (24V151000) |
|---|---|
| Manufacturer number | 83.10T24281A |
| Manufacturer | Daimler Coaches North America |
| Component | Structure › Emergency › Escape/egress/exit › Latching/release system |
| Report date | February 26, 2024 |
| Owners notified | April 5, 2024 |
| Vehicles affected | 111 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 24V-151 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will replace the handle, free of charge. Owner notification letters were mailed April 05, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 83.10T24281A.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 111 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.