The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350 and GLE450 vehicles. A 12-Volt ground connection under the driver seat may not be secured properly, resulting in the ground connection overheating.
The risk
An overheated ground connection can increase the risk of a fire.
The fix
Dealers will inspect and secure the 12-Volt ground connection as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Recall details
| NHTSA campaign | 23V-835 (23V835000) |
|---|---|
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Electrical system › 12V/24V/48V battery |
| Report date | December 8, 2023 |
| Owners notified | January 26, 2024 |
| Vehicles affected | 164 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 23V-835 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will inspect and secure the 12-Volt ground connection as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 164 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.