The problem
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 plug-in hybrid electric (PHEV) vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.
The risk
A loss of drive power can increase the risk of a crash.
The fix
Dealers will update the powertrain control module and engine control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6323J.
Recall details
| NHTSA campaign | 23V-719 (23V719000) |
|---|---|
| Manufacturer number | 6323J |
| Manufacturer | Mazda Motor Corp. |
| Component | Power train › Automatic transmission › Control module › Software |
| Report date | October 26, 2023 |
| Owners notified | December 20, 2023 |
| Vehicles affected | 4,252 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the transmission & drivetrain
Frequently asked questions
Is the recall 23V-719 repair free?
Yes. Mazda dealers will fix the problem at no cost: Dealers will update the powertrain control module and engine control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 4,252 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.