The problem
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
The risk
A disconnected driveshaft can result in a loss of drive power or a vehicle rollaway if the parking brake is not applied. Either of these scenarios can increase the risk of a crash.
The fix
Dealers will replace the subframe bushing and rear axle bolt. They will also inspect the rear axle cover for damage near the bolt hole location and replace with a new cover if any damage is found. Repairs will be performed free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S55.
Recall details
| NHTSA campaign | 23V-675 (23V675000) |
|---|---|
| Manufacturer number | 23S55 |
| Manufacturer | Ford Motor Company |
| Component | Power train › Driveline › Driveshaft |
| Report date | October 6, 2023 |
| Owners notified | January 19, 2024 |
| Vehicles affected | 238,364 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the transmission & drivetrain
Frequently asked questions
Is the recall 23V-675 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will replace the subframe bushing and rear axle bolt. They will also inspect the rear axle cover for damage near the bolt hole location and replace with a new cover if any damage is found. Repairs will be performed free of charge.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 238,364 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.