The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 GLC300 vehicles. The front tow eye may be inadequately threaded to the crossmember and can detach during towing.
The risk
A detached tow eye can separate the vehicle from the tow truck, increasing the risk of a crash or injury.
The fix
Dealers will inspect and replace the front crossmember, as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023090010/120002.
Recall details
| NHTSA campaign | 23V-629 (23V629000) |
|---|---|
| Manufacturer number | 2023090010/120002 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Trailer hitches |
| Report date | September 11, 2023 |
| Owners notified | January 26, 2024 |
| Vehicles affected | 12,118 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the equipment & accessories
Frequently asked questions
Is the recall 23V-629 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will inspect and replace the front crossmember, as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023090010/120002.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 12,118 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.