The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
The risk
Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
The fix
Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.
Recall details
| NHTSA campaign | 23V-604 (23V604000) |
|---|---|
| Manufacturer number | 28H7 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | Electrical system › Ignition › Switch |
| Report date | August 30, 2023 |
| Owners notified | February 1, 2024 |
| Vehicles affected | 62,538 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 23V-604 repair free?
Yes. Volkswagen dealers will fix the problem at no cost: Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 62,538 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.