The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG EQE, EQE 500, and EQE 350 vehicles. The absorbers in the roof frame may not be secured properly and can detach during window air bag deployment.
The risk
In the event of a crash with window air bag deployment, detached absorbers can strike vehicle occupants and increase their risk of injury.
The fix
Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080004.
Recall details
| NHTSA campaign | 23V-555 (23V555000) |
|---|---|
| Manufacturer number | 2023080004 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Structure › Frame and members |
| Report date | August 4, 2023 |
| Owners notified | September 1, 2023 |
| Vehicles affected | 10 |
| Initiated by | Manufacturer |
Vehicles covered
Plus 1 other model/year combinations not covered on this site.
Frequently asked questions
Is the recall 23V-555 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will replace the absorbers, free of charge. Owner notification letters were mailed September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080004.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 10 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.