The problem
Nissan North America, Inc. (Nissan) is recalling certain 2023 INFINITI QX55 and 2022 INFINITI QX50 vehicles. The incorrect door latch may have been installed in the front right-side passenger door lock assembly, preventing the front right-side door lock from automatically locking.
The risk
An unlocked door may unlatch and open during a crash, increasing the risk of injury.
The fix
Dealers will replace the front right-side passenger door lock assembly, free of charge. Owner notification letters are expected to be mailed May 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC962.
Recall details
| NHTSA campaign | 23V-187 (23V187000) |
|---|---|
| Manufacturer number | PC962 |
| Manufacturer | Nissan North America, Inc. |
| Component | Latches/locks/linkages › Doors › Lock |
| Report date | March 20, 2023 |
| Owners notified | May 10, 2023 |
| Vehicles affected | 48 |
| Initiated by | Manufacturer |
Vehicles covered
Plus 1 other model/year combinations not covered on this site.
Frequently asked questions
Is the recall 23V-187 repair free?
Yes. Infiniti dealers will fix the problem at no cost: Dealers will replace the front right-side passenger door lock assembly, free of charge. Owner notification letters are expected to be mailed May 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC962.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 48 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.