The problem
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
The risk
Loss of drive power increases the risk of a crash.
The fix
Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed December 9, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC250.
Recall details
| NHTSA campaign | 22V-760 (22V760000) |
|---|---|
| Manufacturer number | SC250 |
| Manufacturer | Kia America, Inc. |
| Component | Power train › Automatic transmission |
| Report date | October 11, 2022 |
| Owners notified | December 9, 2022 |
| Vehicles affected | 69,038 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the transmission & drivetrain
Frequently asked questions
Is the recall 22V-760 repair free?
Yes. Kia dealers will fix the problem at no cost: Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed December 9, 2022.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 69,038 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.