The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450 and EQS 580 vehicles. A software error may cause the overhead control panel to become permanently deactivated.
The risk
A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.
The fix
Dealers will update the overhead control panel software, free of charge. All vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372.
Recall details
| NHTSA campaign | 22V-190 (22V190000) |
|---|---|
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Communication › Auto crash notification |
| Report date | March 25, 2022 |
| Owners notified | April 1, 2022 |
| Vehicles affected | 8 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 22V-190 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will update the overhead control panel software, free of charge. All vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 8 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.