Infiniti Recall 21V-774: Engine and engine cooling – software

Affected: 2014–2016 Infiniti QX60 Hybrid, 2015–2016 Nissan Murano Hybrid, 2014–2015 Nissan Pathfinder Hybrid. Filed with NHTSA on October 4, 2021, covering about 7,634 vehicles.

The problem

Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.

The risk

A loss of drive power increases the risk of a crash.

The fix

Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.

Recall details

NHTSA campaign21V-774 (21V774000)
Manufacturer numberR21B4, R21B5
ManufacturerNissan North America, Inc.
ComponentEngine and engine cooling › Engine › Engine control module (ECU/ECM) › Software
Report dateOctober 4, 2021
Owners notifiedMarch 31, 2022
Vehicles affected7,634
Initiated byManufacturer

Vehicles covered

Plus 1 other model/year combinations not covered on this site.

Owner complaints about the engine & cooling

Frequently asked questions

Is the recall 21V-774 repair free?

Yes. Infiniti dealers will fix the problem at no cost: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 7,634 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.