The problem
Nissan North America, Inc. (Nissan) is recalling certain 2021 Infinity Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
The fix
Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A9.
Recall details
| NHTSA campaign | 21V-599 (21V599000) |
|---|---|
| Manufacturer number | R21A9 |
| Manufacturer | Nissan North America, Inc. |
| Component | Back over prevention › Display function |
| Report date | August 2, 2021 |
| Owners notified | September 14, 2021 |
| Vehicles affected | 3,569 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the driver assistance
Frequently asked questions
Is the recall 21V-599 repair free?
Yes. Infiniti dealers will fix the problem at no cost: Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A9.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 3,569 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.