The problem
Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
The risk
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
The fix
Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.
Recall details
| NHTSA campaign | 21V-376 (21V376000) |
|---|---|
| Manufacturer number | 21S24 |
| Manufacturer | Ford Motor Company |
| Component | Power train › Shift linkage/cable/rod |
| Report date | May 24, 2021 |
| Owners notified | June 30, 2021 |
| Vehicles affected | 192,080 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the transmission & drivetrain
- 2013 Ford Transit Connect transmission problems 7
- 2014 Ford Transit Connect transmission problems 12
- 2015 Ford Transit Connect transmission problems 9
- 2016 Ford Transit Connect transmission problems 13
- 2017 Ford Transit Connect transmission problems 3
- 2018 Ford Transit Connect transmission problems 3
- 2019 Ford Transit Connect transmission problems 24
- 2020 Ford Transit Connect transmission problems 10
- 2021 Ford Transit Connect transmission problems 5
Frequently asked questions
Is the recall 21V-376 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 192,080 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.