The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
The risk
Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
The fix
Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040024.
Recall details
| NHTSA campaign | 21V-288 (21V288000) |
|---|---|
| Manufacturer number | 2021040024 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Equipment › Appliance › Air conditioner |
| Report date | April 23, 2021 |
| Owners notified | June 4, 2021 |
| Vehicles affected | 6,331 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 21V-288 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040024.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 6,331 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.