The problem
Custom Truck And Body Works is recalling certain 2020 Dodge 4500 and 5500 vehicles. In the affected suspension systems, the rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of rear brakes.
The risk
A worn rear brake caliper flexible line may cause brake fluid leakage, which may result in a partial or complete loss of the rear brakes, increasing the risk of a crash.
The fix
Custom Truck And Body Works will notify owners, and dealers will repair the affected suspension systems, and rear brake caliper flexible line, free of charge. Owners may contact Custom Truck And Body Works customer service at 1-706-553-9178. Custom Truck And Body Works number for this recall is 20E-031.
Recall details
| NHTSA campaign | 21V-016 (21V016000) |
|---|---|
| Manufacturer number | 20E-031 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Service brakes |
| Report date | January 20, 2021 |
| Owners notified | January 15, 2021 |
| Vehicles affected | 6 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the brakes
Frequently asked questions
Is the recall 21V-016 repair free?
Yes. Ram dealers will fix the problem at no cost: Custom Truck And Body Works will notify owners, and dealers will repair the affected suspension systems, and rear brake caliper flexible line, free of charge. Owners may contact Custom Truck And Body Works customer service at 1-706-553-9178.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 6 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.