The problem
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010-2011 and 2017 XJ vehicles. The Restraint Control Module (RCM) software may cause the frontal air bags to deploy improperly in the event of a frontal impact crash.
The risk
Failure of the air bags to deploy properly increases the risk of injury in a crash.
The fix
Jaguar will notify owners, and dealers will update the RCM software, free of charge. The recall began October 7, 2020. Owners may contact Jaguar customer service at 1-800-369-1000. Jaguar's number for this recall is H294.
Recall details
| NHTSA campaign | 20V-557 (20V557000) |
|---|---|
| Manufacturer number | H294 |
| Manufacturer | Jaguar Land Rover North America, LLC |
| Component | Air bags › Air bag/restraint control module › Software |
| Report date | September 12, 2020 |
| Owners notified | October 7, 2020 |
| Vehicles affected | 12 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the air bags
Frequently asked questions
Is the recall 20V-557 repair free?
Yes. Jaguar dealers will fix the problem at no cost: Jaguar will notify owners, and dealers will update the RCM software, free of charge. The recall began October 7, 2020. Owners may contact Jaguar customer service at 1-800-369-1000. Jaguar's number for this recall is H294.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 12 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.