The problem
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
The risk
If the side air bag or seat back fasteners were not properly tightened, the side air bag deployment could be affected, increasing the risk of injury during a crash.
The fix
Ford will notify owners, and dealers will remove front seat back panels from one or both front seats (VIN-specific) and verify that the fasteners have been properly tightened, free of charge. The recall began September 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S48.
Recall details
| NHTSA campaign | 20V-497 (20V497000) |
|---|---|
| Manufacturer number | 20S48 |
| Manufacturer | Ford Motor Company |
| Component | Air bags › Critical fasteners |
| Report date | August 21, 2020 |
| Owners notified | September 10, 2020 |
| Vehicles affected | 488 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the air bags
Frequently asked questions
Is the recall 20V-497 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will remove front seat back panels from one or both front seats (VIN-specific) and verify that the fasteners have been properly tightened, free of charge. The recall began September 10, 2020.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 488 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.