The problem
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2020 Isuzu NPR HD, NPR XD, NQR and NRR and Chevrolet 4500HD, 4500XD, 5500HD and 5500XD and 2019 Isuzu NPR HD GAS, NPR GAS and Chevrolet 4500 and Chevrolet 3500 vehicles equipped with a dual mode belt locking mechanism seat belt assembly. Due to a manufacturing issue, the seat belt webbing locking mechanism may not properly restrain the occupant as intended.
The risk
In the event of a crash, if the occupant is not properly restrained, there is an increased risk of injury.
The fix
Isuzu will notify owners, and dealers will inspect and replace the seat belt assembly, as necessary, free of charge. The recall began February 20, 2020. Owners may contact Isuzu customer service at 1-866-441-9638 or Chevrolet customer service at 1-800-222-1020. Isuzu's number for this recall is V2001.
Recall details
| NHTSA campaign | 20V-025 (20V025000) |
|---|---|
| Manufacturer number | V2001 |
| Manufacturer | General Motors, LLC |
| Component | Seat belts › Front › Webbing |
| Report date | January 17, 2020 |
| Owners notified | February 20, 2020 |
| Vehicles affected | 1,138 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 20V-025 repair free?
Yes. Chevrolet dealers will fix the problem at no cost: Isuzu will notify owners, and dealers will inspect and replace the seat belt assembly, as necessary, free of charge. The recall began February 20, 2020.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 1,138 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.