The problem
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
The fix
Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Recall details
| NHTSA campaign | 19V-886 (19V886000) |
|---|---|
| Manufacturer number | VE2 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Back over prevention › Sensing system › Camera |
| Report date | December 12, 2019 |
| Owners notified | January 9, 2020 |
| Vehicles affected | 20,441 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the driver assistance
Frequently asked questions
Is the recall 19V-886 repair free?
Yes. Chrysler dealers will fix the problem at no cost: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 20,441 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.