The problem
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.
The risk
The detached trim can become a road hazard, increasing the risk of a crash.
The fix
MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100011.
Recall details
| NHTSA campaign | 19V-709 (19V709000) |
|---|---|
| Manufacturer number | 2019100011 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Structure › Body › Door › Hinge and attachments |
| Report date | October 4, 2019 |
| Owners notified | November 8, 2019 |
| Vehicles affected | 13,799 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the body & structure
Frequently asked questions
Is the recall 19V-709 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100011.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 13,799 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.