The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
The risk
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
The fix
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Recall details
| NHTSA campaign | 19V-666 (19V666000) |
|---|---|
| Manufacturer number | VS2KOPFSTU |
| Manufacturer | Daimler Vans USA, LLC |
| Component | Seats › Front assembly › Head restraint |
| Report date | September 18, 2019 |
| Owners notified | April 20, 2020 |
| Vehicles affected | 29 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 19V-666 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 29 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.