The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.
The risk
The incorrect manual may not describe the proper operation of the vehicle, increasing the risk of a crash.
The fix
DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BAFV.
Recall details
| NHTSA campaign | 19V-545 (19V545000) |
|---|---|
| Manufacturer number | VS2BAFV |
| Manufacturer | Daimler Vans USA, LLC |
| Component | Equipment › Other › Owners/service/other manual |
| Report date | July 24, 2019 |
| Owners notified | September 12, 2019 |
| Vehicles affected | 2 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 19V-545 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 2 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.